Incorta customer support

Technical support to drive your continued success

Incorta support offerings

Support channelsOnlineOnlineOnline/chat
Number of requestors3510
Named premium support engineer
Faster response times*Standard timesP1: 2 hrs, 24×7P1: 30 min, 24×7 | P2: 4 hrs, 24×5
Quarterly planning
Event management support**
Root cause analysis
Proactive escalation and oversight
Regular update meetings and reports
Health checks and platform optimization such as service checks, load optimizations, sizing optimizations (maximum of 20 hrs/quarter)
Hands-on administration and management training and knowledge transfer (maximum of 10 hrs/quarter)
Prioritized tickets with product engineering for emergency response

Support subscription benefits

Our support subscriptions complement standard support for our customers where Incorta is mission-critical. We partner with your admins to help you continually drive the optimal experience for your users as your needs evolve.

Increase robustness of the solution

Increase solutions robustness through improved response times, proactive escalation and monitoring, event planning and recurrent status reporting and tracking.

Upskilling Incorta admins

Upskill your team in the management and administration of Incorta through shared best practices of administration and optimization collected from thousands of support engagements.

Accelerated time to market

Accelerate time to output by identifying issues, workarounds and alternatives much quicker, reducing cycles spent from your teams to get to resolution.

Support subscription specifics