Incorta support offerings
PLAN BENEFITS | STANDARD SUPPORT | PRIORITY SUPPORT | PREMIUM SUPPORT |
|---|---|---|---|
| Support channels | Online | Online | Online/chat |
| Number of requestors | 3 | 5 | 10 |
| Named premium support engineer | |||
| Faster response times* | Standard times | P1: 2 hrs, 24×7 | P1: 30 min, 24×7 | P2: 4 hrs, 24×5 |
| Quarterly planning | |||
| Event management support** | |||
| Root cause analysis | |||
| Proactive escalation and oversight | |||
| Regular update meetings and reports | |||
| Health checks and platform optimization such as service checks, load optimizations, sizing optimizations (maximum of 20 hrs/quarter) | |||
| Hands-on administration and management training and knowledge transfer (maximum of 10 hrs/quarter) | |||
| Prioritized tickets with product engineering for emergency response |
Support subscription benefits
Our support subscriptions complement standard support for our customers where Incorta is mission-critical. We partner with your admins to help you continually drive the optimal experience for your users as your needs evolve.
Increase robustness of the solution
Increase solutions robustness through improved response times, proactive escalation and monitoring, event planning and recurrent status reporting and tracking.
Upskilling Incorta admins
Upskill your team in the management and administration of Incorta through shared best practices of administration and optimization collected from thousands of support engagements.
Accelerated time to market
Accelerate time to output by identifying issues, workarounds and alternatives much quicker, reducing cycles spent from your teams to get to resolution.
