Our support engineers strive to be trusted advisors offering responsive, knowledgeable and transparent support.
Our competitive response times ensure that you are quickly back to getting better, faster answers from your data.
|STANDARD SUPPORT||PRIORITY SUPPORT||PREMIUM SUPPORT|
|Number of requestors||3||5||10|
|Named premium support engineer|
|Faster response times*||Standard times||P1: 2 hrs, 24×7||P1: 30 min, 24×7 | P2: 4 hrs, 24×5|
|Event management support**|
|Root cause analysis|
|Proactive escalation and oversight|
|Regular update meetings and reports|
|Health checks and platform optimization such as service checks, load optimizations, sizing optimizations (maximum of 20 hrs/quarter)|
|Hands-on administration and management training and knowledge transfer (maximum of 10 hrs/quarter)|
|Prioritized tickets with product engineering for emergency response|
Support subscription benefits
Our support subscriptions complement standard support for our customers where Incorta is mission-critical. We partner with your admins to help you continually drive the optimal experience for your users as your needs evolve.
Get supported by Premium Support Engineers who know your environment and your teams.
Faster response and updates
Get your tickets prioritized for up to eight times faster response time and updates.
Proactive planning and risk mitigation
Ensure incorta readiness and prevent issues by preplaning changes to your systems with us.
Upskill your technical teams on how to manage and run an optimal Incorta environment.