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How to know your customer using data

With more customer data available than ever before, teams can finally identify critical trends quickly and make smart pivots for faster growth. Learn how to apply these strategies during COVID in this blog.

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Incorta Drives Operational Success for University’s Land and Operations Department with Oracle E-Business Suite Integration.

15MIN

FAST, UNIVERSITY-WIDE INSIGHTS DRIVE REAL-TIME OPERATIONS

Speeding access to data insights boosts departmental efficiency and reduces maintenance and labour costs.

With over 300 buildings, this Top 10 University is like a small city, requiring extensive support and systems oversight. The Land and Buildings Department manages the university’s facilities and provides maintenance ondemand for an average of 8,000 active work orders The department’s ability to efficiently assign tasks to approximately 300 technicians and appropriately bill the cost of maintenance to requesting departments was hampered by an inefficient BI tool. This directly impacted the Land and Buildings budget.

The university needed a solution that integrated with Oracle E-Business Suite (EBS) to better manage assignments and avoid work delays.

With Incorta, the Land and Buildings team has the ability to see billable and non-billable work hours assigned to a workshop or technicians within seconds. Managers can easily assign work or add hours across departments, resulting in greater productivity and better control over costs.

“By implementing Incorta, we went from almost a total absence of reporting to immediate access to virtually real-time information. We’re seeing a big increase in productivity and feedback from our users is incredibly positive. This is a huge win for us.”

Using Incorta, the university benefited from

fast-development

Fast access to real-time information

Incorta enables data refresh as frequently as necessary to deliver real-time insights and ensure always up-to-date information, all without causing system delays.

powerful-performance

Powerful performance, simplified infrastructure

With the ability to aggregate large, complex business data at blazing fast speeds, Incorta eliminates the need for a data warehouse and unnecessary, time-consuming ETL processes

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Easy implementation and management

The ability to load and analyze data with immediacy makes Incortaeasy integrate, and new analytic applications can be rolled out in days instead of months.

The Challenge

Slow systems compromise work and reduce revenues.

To keep buildings operational and safe for faculty, staff, and students, the Land and Buildings Department oversees a team of technicians that staff a variety of workshops. Work orders are generated within Oracle EBS, but a manager must estimate the work hours required for completion and assign the task to a technician. The department’s previous BI solution often experienced delays as it pulled data from EBS in response to basic queries, frustrating users and slowing work down. When technicians would try to look up active work orders, they would sometimes have to wait up to 15 minutes for a response, eating into billable time and impacting the budget.

The Solution

A real-time analytics platform seamlessly integrated with Oracle EBS.

With the implementation of Incorta, users can see work orders and billable and non-billable work hours in seconds. When users log into EBS, the first thing they see is an Incorta dashboard, and they can seamlessly switch between Oracle transactions and Incorta analytics with a single sign-on (SSO). The SSO and the option to leverage roles and responsibilities already assigned to university users within EBS increases data security. And with the ability to click on individual work orders and make changes to its EBS transaction record (like adding hours or shifting due dates from within Incorta), users can work quickly and effectively.

The Results

Insights

Expanded insights.

Two million transactions loaded in just one hour to enable proof-of-concept analysis and access to new insights.

Department

Single solution for multiple departments.

The university’s Central IT also implemented Incorta in the Environmental Department, Development, and for its own team makes data-driven insights accessible across the university.

Infrastructure

Infrastructure efficiencies.

Eliminated unnecessary parts of ETL and the need for a data warehouse with a seamless integration with Oracle EBS and the ability to draw data from non-Oracle applications.

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More efficient operations.

Real-time information access makes assignments and planning more current. With data updated every 15 minutes versus once per day, managers can better plan workloads.

Increase in productivity with reduced wait times and greater efficiency has also boosted positive user feedback.

Boosted billable hours by making work assignments more efficient and eliminating delays in viewing work orders for technicians.

“We set aside four hours for the initial proof-of-concept meeting with Incorta. But in just one hour, we were able to load and analyze the data from millions of transactions and see new insights.”

End the Wait. Unleash the Power of Your Data with Incorta Today.

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