Incorta Direct Data Platform

The unified data analytics platform that provides everyone with the means to acquire, enrich, analyze, and act on business data with unmatched speed, simplicity, and insight.


Incorta Intelligent Ingest

The fastest way to transform, connect, and prepare data from multiple data sources for complex analytics.


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Incorta Named for First Time in Magic Quadrant™

CEO Scott Jones shares insights on Incorta being named in the 2022 Gartner® Magic Quadrant™ for Analytics & BI Platforms. "The data warehousing paradigm can no longer keep up with the demands of today’s world."

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Incorta Named for First Time in Magic Quadrant™

“If we only calculate the immediate direct savings, Incorta has helped Solutions by STC save over USD $2.6MM per year. If we factor in the effect on revenue growth, upselling, operational cost-optimization, and other elements, the total expected ROI is even higher.”

Using Incorta, Solutions by STC benefited from

Path 65

Accurate insights at agents’ fingertips

Incorta brings together data from multiple disparate systems to deliver the most up-to-date and reliable business perspective quickly.


Drastically faster resolution time

Agents can identify the source of client-side node problems in seconds instead of hours, slashing wait times and ticket-to-resolution cycles.


Immediate operational savings

By accelerating processes, from identifying the root cause of problems to generating customer reports, Incorta helped solutions by stc increase productivity and efficiency.

The Challenge

Siloed data and systems lead to poor visibility and performance.

Solutions by stc was using multiple data sources to monitor information about client-side network nodes, with each source containing millions of records. Whenever a client called with a problem in their network, agents had to investigate five systems separately to find the source. This process could take hours—and that’s before they could begin resolving the issue or respond to the customer with final solutions and actions. As a result, agents were often overrunning KPIs for response and resolution time. In addition, solutions by stc was using the Microsoft SQL Server Reporting Services (SSRS) tool to develop weekly and monthly reports about each client’s nodes and network status. But each report took two to three days to complete—making the task near impossible to do while clients were on the line.

The Solution

A platform that accelerates resolution and delivers insights.

The team at solutions by stc chose Incorta because it is the only tool that can read directly from different sources without data modeling and ETL to deliver near real-time analytics. Implementing Incorta allowed solutions by stc to give call center agents a single pane, 360-degree view into all systems in sub-seconds. This drastically reduces resolution time for client-side issues as well as customer churn, while improving key KPIs such as customer satisfaction. The deployment took less than two weeks, with migration from old reports to new ones completed within two months.

The company will be expanding Incorta’s footprint to the rest of its functions, including its Oracle ERP and Salesforce CRM systems. With Incorta as its sole data warehouse, solutions by stc expects to improve average revenue per user (ARPU) by gaining a better understanding of customers across different products and services, and growing revenue through insight-driven upsells and targeted marketing campaigns. The company also expects to increase customer retention rates by providing a better experience based on individual customer understanding.

The Results


Accelerated insights.

300% reduction in trouble-shooting time due to accelerated agent access to data across all systems with a 360-degree, single-pane view.

2X faster reporting thanks to the rapid loading of data from multiple sources into a single view.

From 20 minutes to 5 for live dashboard refresh, ensuring more accurate, near real-time data to power better customer support.


Direct positive ROI.

$600k annual savings through immediate reduction of professional services costs.

$2MM annual savings expected upon completion of phase two rollout based on better resource utilization.

Increased revenue and market share resulting from upsells, ARPU gains, improved SLAs, cost optimization, and enhanced customer experiences.

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