Incorta Direct Data Platform

The unified data analytics platform that provides everyone with the means to acquire, enrich, analyze, and act on business data with unmatched speed, simplicity, and insight.

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Incorta Intelligent Ingest

The fastest way to transform, connect, and prepare data from multiple data sources for complex analytics.

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How to know your customer using data

With more customer data available than ever before, teams can finally identify critical trends quickly and make smart pivots for faster growth. Learn how to apply these strategies during COVID in this blog.

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“It’s amazing. I’ve never been that productive or that fast on any other analytics platform. Until Incorta, I never would've believed it was possible.”

Using Incorta, the Company Benefited from

seamless-integration

Seamless integration of complex data

Incorta retrieves and manages billions of data points across multiple existing systems, without the need to reshape data—saving companies time and stress.

fast-development

Fast access to key operations metrics

With near real-time data refreshes and blazing fast analytics speeds, Incorta puts the power of accurate information at users fingertips so they can make data-driven decisions.

simple-dashboard

Simple dashboards, widespread adoption

Even non-technical users can connect to new data sources, customize business views, navigate the data and publish insights without any help from IT, which means they'll actually use it.

The Challenge

Outdated models stood in the way of actionable insights

With 30 offices around the US, GC Services had a wealth of data they wanted to mine for insights into client and internal staffing needs. Their first attempt at BI had followed the traditional data warehousing path—and failed miserably. The company needed an analytics solution that didn’t require extensive data transformation, performed well on even the largest table joins and could access and combine SQL Server, Microsoft Excel, and text files. It also needed to be able to quickly aggregate data with near real-time updates, and be easily accessible so even non-technical users could drill down at multiple levels.

The Solution

Direct data access for fast, easy insights

Within three days, GC Services had set up Incorta on its Cloud Azure instance, loaded and analyzed millions of rows of data, and created the necessary dashboards. Teams could run performance reports in less than a second—no transformations or data modelling required. Leaders and managers can understand and optimize key metrics, which lets them staff call centres for maximum productivity. Incorta also enables the company to quickly customize business views so they can give their clients access to the same data sources labelled with familiar terms, formulas, and grammar. This makes it easy for client users to understand the data, and arrive at their own data insights.

The Results

Instant Workflow.

Powerful insights, unmatched speed.

More than 20 tables and 450 million rows of data from three complex data sources, including SQL, are loaded and analyzed in under 2 minutes.

Dashboard refreshes every 15 minutes to ensure that data is always up-to-date, giving users access to near real-time data around the clock.

Less than 1 second response time is routinely achieved on even the most complex queries, even ones created by non-technical users—no IT intervention is needed.

Increased Agility and Reduced TCO.

Optimization for maximum cost savings and productivity.

No more overstaffing thanks to key metrics that help managers understand how many calls reach the right person each day. This allows them to plan and manage resources appropriately. 

Quick identification and fixing data quality issues to keep call centres running smoothly, maximizing productivity on the floor, and optimizing outcomes for clients and their customers.

Widespread adoption was achieved through Incorta’s ease-of-use and customizable dashboards, compared to zero percent adoption after six months with Microsoft Power View.

“Our Incorta-powered analytics success encourages everyone at GC Services to think beyond the concept of basic measures and ask better questions—harder questions—because we know we can answer them now..”

End the Wait. Unleash the Power of Your Data with Incorta Today.

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